Champneys Forest Mere

The hotel unit is characterised by its isolated location, offering its clients a concept of health and well-being, based on healthy eating services and revitalisation treatments.

Number of rooms: 87.

Average annual occupation: 82%.

Taking into account the characteristics of the hotel and the objectives presented, the Unyktv Hospitality solution was implemented at the Forest Mere resort in England.

Challenges

  • Improve communication with guests.
  • Implement a solution that ensures the control, management and maintenance of the contents of the TVs in the rooms, with the brand image of the hotel.
  • Reduce printing and communication costs of products and services.
  • Integrate a cloud hospitality software with simple and intuitive content management.

Results

  • Number of content views: 19,775.
  • Total number of orders placed: 1,476.
  • Conversion rate: approximately 7%.
  • Product with highest turnover: late checkout (32% of sales).
  • After the first year, the hotel unit decided to add other products and services to the menu.

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