{"id":16596,"date":"2020-06-04T08:49:32","date_gmt":"2020-06-04T07:49:32","guid":{"rendered":"https:\/\/www.algardata.com\/support\/"},"modified":"2022-11-21T11:22:08","modified_gmt":"2022-11-21T11:22:08","slug":"support","status":"publish","type":"page","link":"https:\/\/old.algardata.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-column-no-min-height\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:24px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"font-size:48px;margin-top:10px;margin-right:0px;margin-bottom:24px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:48;line-height:1.21;\"><span class=\"fw-500\">How can we help?<\/span><\/h1><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:0px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:1.33;\">Algardata provides technical support to clients with a Support Contract to obtain the maximum return on their investment. Please identify your &#8221; client number &#8221; to speed up the process.<\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 80px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0 !important;padding-right : 0 !important;margin-right : 0;padding-bottom : 0 !important;padding-left : 0 !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;margin-bottom : 40px;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;margin-bottom : 40px;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:8px 8px 8px 8px;background-color:#ebf0f6;border-radius:8px 8px 8px 8px;overflow:hidden;padding: 32px 32px 32px 32px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"max-width:80px;margin-bottom:32px;\"><img decoding=\"async\" width=\"390\" height=\"390\" alt=\"Helpdesk 1\" title=\"Helpdesk 1\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27390%27%20height%3D%27390%27%20viewBox%3D%270%200%20390%20390%27%3E%3Crect%20width%3D%27390%27%20height%3D%27390%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/old.algardata.com\/wp-content\/uploads\/\/2020\/08\/Helpdesk-1.svg\" class=\"lazyload img-responsive wp-image-8983\"\/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:0px!important; margin-right:0px!important;margin-bottom:16px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"margin-top:0px;margin-right:0px;margin-bottom:16px;margin-left:0px;\"><h4 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:1.33;\">Technical support by phone<\/h4><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\">Contact us through<br \/>\n<a href=\"tel:+351289300180\"><strong>(+351) 289 300 180<\/strong><\/a><br \/>\n(National Landline Call)<\/p>\n<\/div><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#ffffff;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#234b8d;border-width:0px;}.fusion-button.button-1 {border-color:#234b8d;border-width:0px;border-radius:50px;}.fusion-button.button-1{background: #1191e7;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #00488a;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-1 fusion-button-default-span fusion-button-default-type pill\" target=\"_self\" href=\"tel:+351289300180\" style=\"margin-top:4px;\"><span class=\"fusion-button-text\">Contact us at<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 32px !important;padding-right : 32px !important;margin-right : 48px;padding-bottom : 32px !important;padding-left : 32px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;margin-bottom : 24px;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;margin-bottom : 24px;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:8px 8px 8px 8px;background-color:#ebf0f6;border-radius:8px 8px 8px 8px;overflow:hidden;padding: 32px 32px 32px 32px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"max-width:80px;margin-bottom:32px;\"><img decoding=\"async\" width=\"390\" height=\"390\" alt=\"email support 1\" title=\"email support 1\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27390%27%20height%3D%27390%27%20viewBox%3D%270%200%20390%20390%27%3E%3Crect%20width%3D%27390%27%20height%3D%27390%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/old.algardata.com\/wp-content\/uploads\/\/2020\/08\/email-support-1.svg\" class=\"lazyload img-responsive wp-image-8974\"\/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:0px!important; margin-right:0px!important;margin-bottom:16px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"margin-top:0px;margin-right:0px;margin-bottom:16px;margin-left:0px;\"><h4 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:1.33;\">Technical support by e-mail<\/h4><\/div><div class=\"fusion-text fusion-text-2\"><p style=\"text-align: center;\">Send an e-mail to<br \/>\n<a href=\"mailto:comercial@algardata.pt\"><strong>comercial@algardata.pt<\/strong><\/a><\/p>\n<\/div><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#ffffff;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text, .fusion-button.button-2:active{color:#ffffff;}.fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-2:hover, .fusion-button.button-2:focus, .fusion-button.button-2:active{border-color:#234b8d;border-width:0px;}.fusion-button.button-2 {border-color:#234b8d;border-width:0px;border-radius:50px;}.fusion-button.button-2{background: #1191e7;}.fusion-button.button-2:hover,.button-2:focus,.fusion-button.button-2:active{background: #00488a;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-default-span fusion-button-default-type pill\" target=\"_self\" href=\"mailto:comercial@algardata.pt\" style=\"margin-top:4px;\"><span class=\"fusion-button-text\">Send e-mail<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 32px !important;padding-right : 32px !important;margin-right : 48px;padding-bottom : 32px !important;padding-left : 32px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;margin-bottom : 24px;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;margin-bottom : 24px;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:8px 8px 8px 8px;background-color:#ebf0f6;border-radius:8px 8px 8px 8px;overflow:hidden;padding: 32px 32px 32px 32px;\"><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"max-width:80px;margin-bottom:32px;\"><img decoding=\"async\" width=\"390\" height=\"390\" alt=\"virtualiza\u00e7\u00e3o 1\" title=\"virtualiza\u00e7\u00e3o 1\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27390%27%20height%3D%27390%27%20viewBox%3D%270%200%20390%20390%27%3E%3Crect%20width%3D%27390%27%20height%3D%27390%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/old.algardata.com\/wp-content\/uploads\/\/2020\/08\/virtualiza\u00e7\u00e3o-1.svg\" class=\"lazyload img-responsive wp-image-9019\"\/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:0px!important; margin-right:0px!important;margin-bottom:16px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"margin-top:0px;margin-right:0px;margin-bottom:16px;margin-left:0px;\"><h4 class=\"title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;line-height:1.33;\">Remote Support<\/h4><\/div><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: center;\">Remote support by<br \/>\n<a href=\"https:\/\/get.teamviewer.com\/algardata\"><strong>TeamViewer<\/strong><\/a><\/p>\n<\/div><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-3 .fusion-button-text, .fusion-button.button-3 i {color:#ffffff;}.fusion-button.button-3 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-3:hover .fusion-button-text, .fusion-button.button-3:hover i,.fusion-button.button-3:focus .fusion-button-text, .fusion-button.button-3:focus i,.fusion-button.button-3:active .fusion-button-text, .fusion-button.button-3:active{color:#ffffff;}.fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:hover .fusion-button-icon-divider, .fusion-button.button-3:active .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-3:hover, .fusion-button.button-3:focus, .fusion-button.button-3:active{border-color:#234b8d;border-width:0px;}.fusion-button.button-3 {border-color:#234b8d;border-width:0px;border-radius:50px;}.fusion-button.button-3{background: #1191e7;}.fusion-button.button-3:hover,.button-3:focus,.fusion-button.button-3:active{background: #00488a;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-3 fusion-button-default-span fusion-button-default-type pill\" target=\"_self\" href=\"https:\/\/get.teamviewer.com\/algardata\" style=\"margin-top:4px;\"><span class=\"fusion-button-text\">Download<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 32px !important;padding-right : 32px !important;margin-right : 0;padding-bottom : 32px !important;padding-left : 32px !important;margin-left : 0;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 160px;padding-right : 48px;padding-bottom : 0px;margin-bottom : 160px;padding-left : 48px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ margin-top : 80px;padding-right : 16px;margin-bottom : 80px;padding-left : 16px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ margin-top : 80px;margin-bottom : 80px;}}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welcome to Algardata technical support. 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